Technical Support Specialist

Job Summary

A company is looking for a Technical Support L1 Specialist to assist users with crypto mining inquiries.

Key Responsibilities:

• Receiving and handling initial user inquiries through various communication channels
• Communicating with clients via messengers, email, and online chats
• Managing complaints and conflict resolution to de-escalate issues

Required Qualifications:

• At least six months of experience in customer service
• Proficient PC user
• Friendly, tactful, and stress-resistant with strong teamwork skills
• Ability to multitask and handle large amounts of information
• English proficiency at A2 level or higher