Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Provide fast, professional, and empathetic customer support through messaging and ticketing channels
• Leverage AI tools to enhance client interactions and improve ticket resolution efficiency
• Monitor support trends and client feedback to proactively identify areas for improvement

Required Qualifications

• 5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS environment
• Experience managing messaging-based customer interactions and handling multiple conversations simultaneously
• Familiarity with Zendesk, HubSpot, or other service hub platforms; experience with AI-driven support tools is a plus
• Ability to communicate professionally with mid-market and enterprise clients
• Comfort working in a fast-paced, evolving environment with a willingness to adapt