Support Team Leader

Job Summary

A company is looking for a Support Team Leader to lead support operations and mentor a high-performing team.

Key Responsibilities

• Own the customer support journey from issue identification to resolution
• Develop and implement support procedures, policies, and quality standards
• Lead, mentor, and grow a team of support agents while fostering a high-performance culture

Required Qualifications

• Master's degree in IT, business, or a related field **or** 5+ years of relevant experience
• Proven experience leading a customer support or technical support team
• Technical aptitude and willingness to understand products and the Bitcoin mining ecosystem
• Flexibility and availability during off-hours for critical incidents
• Bonus: Experience with Linux/Windows command line or other relevant technical skills