Member Support Team Lead

Job Summary

A company is looking for a Member Support Team Lead to lead a frontline support team focused on issue resolution and team development.

Key Responsibilities

• Lead, mentor, and coach a team of L1 Support Specialists and Associates
• Manage Zendesk queues to ensure timely resolution and monitor ticket volume
• Oversee workflows and collaborate with cross-functional teams to resolve issues

Required Qualifications

• 2-5 years in a leadership role managing frontline support teams
• 2+ years of hands-on experience as a Zendesk platform owner or administrator
• Proven ability to manage ticket queues and drive customer satisfaction
• Strong people leadership and coaching skills
• Passion for providing exceptional support to customers and internal teams