Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist in Spain.

Key Responsibilities

• Provide 1st level support for issues and incidents via telephone, email, and live chat
• Handle support for various veterinary integrations and ensure accurate information is logged in the ticketing system
• Collaborate with colleagues and technical support to resolve customer issues efficiently

Required Qualifications

• Experience in a customer-related role, preferably in a veterinary business or customer support
• Proficiency in Spanish and English; Portuguese is a bonus
• Strong customer-first mindset with a commitment to delivering high-quality service
• Process-driven approach to managing and triaging customer inquiries
• Ability to thrive in a fast-paced, global SaaS environment