Mortgage Customer Specialist

Job Summary

A company is looking for a Mortgage Customer Specialist to assist homeowners with loan payment issues.

Key Responsibilities

• Identify and address customer questions, complaints, and needs
• Handle customer complaints professionally and follow up on resolutions
• Collaborate with team members to ensure customer satisfaction

Required Qualifications

• High school diploma or equivalent (GED) required
• Minimum one year of call center experience required
• Experience in helpful and friendly customer service
• Able to multitask while communicating with customers
• Ability to use good judgment and resourcefulness in resolving issues