Business Analyst Contact Center

Job Summary

A company is looking for a Business Analyst/Contact Center Specialist to support contract work related to the Department of Veterans Affairs.

Key Responsibilities

• Optimize Salesforce and other CRM/contact center platforms to enhance patient engagement and automate workflows
• Provide technical support for the integration of patient engagement technologies within healthcare settings
• Conduct user research and stakeholder engagement to translate business requirements into product vision and strategy

Required Qualifications

• Bachelor's Degree
• 5 years of relevant experience in software development using Agile/scrum frameworks
• Experience managing product features from concept to delivery
• Ability to obtain a Public Trust clearance
• US Citizenship