Business Analyst

Job Summary

A company is looking for a Business Analyst to enhance their Business Voice Portal.

Key Responsibilities

• Collaborate with the Product Owner to manage and prioritize the product backlog
• Gather and document requirements to improve portal functionality and user experience
• Assist with user acceptance testing and resolve post-release issues

Required Qualifications

• 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments
• Experience with customer or self-service portals
• Solid understanding of billing systems and service configurations
• Familiarity with Agile practices and tools (e.g., Jira, Confluence)
• Basic understanding of APIs, integrations, and system workflows