Business Systems Analyst

Job Summary

A company is looking for a Business Systems Analyst - Contact Center Solutions.

Key Responsibilities:

• Analyze and document detailed business requirements for Genesys Cloud-based routing and back-office applications
• Design and support scalable routing frameworks across multiple communication channels
• Lead Genesys Cloud system configuration, integration, and validation efforts

Required Qualifications:

• Strong experience with Genesys Cloud and contact center technology
• Proven ability to design and implement complex routing frameworks
• Prior experience in contact center operations or technology environments
• Experience in developing functional specifications and process diagrams
• Ability to collaborate effectively with stakeholders to ensure compliance