California Senior Workforce Analyst

Job Summary

A company is looking for a Senior Workforce Management Analyst, responsible for analyzing and reporting on multi-channel workflow queue movements.

Key Responsibilities

• Model, analyze, and develop reports for Operations departments, focusing on volume, rate, and workload forecasting
• Lead assessments and analyses for planning, workflow improvements, and operational strategic planning initiatives
• Partner with department leaders to establish budget staffing requirements and develop production reporting

Required Qualifications

• Bachelor's degree in business or related field, or equivalent education/work experience; HS diploma or GED required
• 5 years of experience in data or statistical analysis in a production, call center, or pharmacy environment
• Experience with Workforce planning software (IEX, VERINT, NICE)
• Must be eligible to work in the United States without the need for work visa or residency sponsorship