Capacity Planning Analyst

Job Summary

A company is looking for a Capacity Planning Analyst II.

Key Responsibilities

• Builds and automates capacity and scenario planning models to support service and efficiency standards
• Analyzes workforce metrics to manage retention rates and improve contact center capacity planning
• Produces reports evaluating resource capacity and identifies improvement areas based on demand

Required Qualifications

• Bachelor's degree and 2 - 4 years of related experience or equivalent experience
• Ability to prioritize, perform independent decision-making, and manage time effectively
• Experience in Excel with charts, graphs, and writing formulas
• Familiarity with PowerPoint is preferred