Care Advice Line Advisor

Job Summary

A company is looking for a Care Advice Line Health Advisor.

Key Responsibilities

• Support the Care Advice Line call queue by answering incoming calls and triaging cases
• Provide education and assistance to patients regarding self-management goals and care coordination
• Document interactions accurately in the EMR and assist with scheduling appointments as needed

Required Qualifications

• Relevant clinical experience and educational background
• Ability to work flexible hours, including weekends and holidays
• Technical competency to operate required applications and systems
• Experience in customer service within a healthcare setting
• Ability to remain patient and polite in all call situations