Client Services Operations Manager

Job Summary

A company is looking for a Manager, Client Services Operations.

Key Responsibilities

• Build and maintain dashboards to track team performance and client health
• Design and implement streamlined workflows for campaign planning and delivery
• Develop models to forecast campaign load and advise on staffing decisions

Required Qualifications

• 5-7 years of experience in operations, strategy, or customer success enablement
• Strong analytical skills with proficiency in Excel and dashboarding tools
• Deep project management skills with a track record of driving initiatives
• Experience in optimizing systems and tools for scalability
• Prior experience supporting a post-sales or client success function is preferred