Operations Associate II

Job Summary

A company is looking for an Operations Associate II, Provider Core Operations.

Key Responsibilities

• Track and triage bugs and technical issues across all systems in partnership with technical teams and clinical programs
• Support new product/program implementations by drafting user guides, communication plans, and training efforts
• Collaborate with teams to implement systems changes that enhance efficiency for providers and internal teams

Qualifications

• 2-4 years of experience in operations, implementation, customer success, or a similar role
• Experience in a fast-paced or startup environment
• Familiarity with CRM, CMS, LMS, or ticketing systems like Zendesk and Salesforce
• Detail-oriented with a systems mindset, capable of connecting dots and resolving issues
• Bonus: Experience working with engineering, IT, or product teams