Cloud Services Escalation Lead

Job Summary

A company is looking for a Cloud Services Escalation Lead to manage technical escalations in a multi-cloud environment.

Key Responsibilities

• Lead resolution of critical escalations across AWS, Azure, and GCP environments
• Coordinate cross-functional teams during outages and service disruptions
• Conduct deep technical investigations and develop escalation protocols

Required Qualifications

• 8+ years in cloud operations, technical support, or infrastructure engineering
• Hands-on experience with AWS, Azure, and GCP
• Strong understanding of networking, security, and distributed systems
• Bachelor's or Master's in Computer Science, Engineering, or related field
• Relevant certifications (e.g., AWS Solutions Architect, Azure Administrator, GCP Professional Cloud Architect) are a plus