Communications Governance Manager

Job Summary

A company is looking for a Communications Governance Manager to oversee the communications process within the mortgage servicing division.

Key Responsibilities

• Draft and review customer-facing communication pieces for compliance with regulations and company policies
• Identify and propose improvements to the communication process and compliance strategies
• Conduct audits of communication materials to ensure accuracy and compliance with regulatory requirements

Required Qualifications

• Bachelor's degree in business administration, Finance, Communication, or a related field; Master's degree is a plus
• Five plus (5+) years of experience in mortgage servicing with a focus on compliance and communication processes
• Three plus (3+) years of experience in authoring customer-facing content
• Experience with the full life cycle of communication processes and project management
• Strong knowledge of mortgage servicing and compliance regulations specific to customer communications