Contact Center Architect

Job Summary

A company is looking for a Contact Center Architect to design and optimize enterprise contact center solutions.

Key Responsibilities

• Design and maintain enterprise-level contact center architecture aligned with business needs
• Lead the design and implementation of contact center platforms and oversee integrations with enterprise applications
• Evaluate emerging technologies and establish architectural standards and best practices for contact center solutions

Required Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or a related field (or equivalent experience)
• 7+ years of experience in contact center technology, with at least 3 years in an architecture or design-focused role
• Hands-on experience with leading contact center platforms such as Genesys, Cisco, or Avaya
• Proven track record of leading large-scale implementations and migrations
• Deep expertise in contact center platforms and cloud-based CCaaS solutions