Content and Communications Specialist

Job Summary

A company is looking for a CX Content & Communications Specialist.

Key Responsibilities

• Draft and review operational email communications and manage incoming service communication requests
• Create targeted audience lists and develop customer email cadences to enhance engagement
• Update communication playbooks and analyze performance metrics to optimize communication effectiveness

Required Qualifications

• 3+ years of experience in content creation or communication, preferably in a SaaS or technology company
• Ability to understand customer expectations and their lifecycle
• Experience with form creation and survey tools (Typeform) and proficiency in Hubspot for email marketing
• Familiarity with data visualization tools (Looker) and project management tools (Asana, Notion, Slack) is a plus
• Interest in global employment opportunities and the company's social impact mission