Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist I (Remote).

Key Responsibilities

• Provide excellent customer service by resolving concerns and responding to patient inquiries
• Document customer encounters accurately in the Epic Electronic Medical Record (EMR)
• Handle billing inquiries, insurance verification, and collection of patient balances

Required Qualifications

• High School diploma or GED equivalent required; Associate's Degree in a business-related field preferred
• One year of experience in customer service, payment collection, or medical billing terminology
• Knowledge of government and non-government payer requirements and reimbursement rules
• Familiarity with medical terminology and billing practices
• Proficiency in Microsoft Office applications and experience with Epic Professional Billing preferred