Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for resolving inquiries and concerns for members and providers.

Key Responsibilities

• Responds to routine member and provider inquiries and concerns accurately and timely
• Mitigates complaints to resolve issues during the initial contact
• Documents all communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in interacting and multitasking using multiple systems and programs
• Ability to maintain performance and quality standards in a contact center environment
• Familiarity with compliance and quality standards in customer service