Customer Service Representative

Job Summary

A company is looking for an Associate Specialist, Customer Service.

Key Responsibilities

• Answer an average of 80 inbound calls per day and provide service using internal systems
• Process product orders, research customer account charges, and handle complaint resolutions
• Continuously improve personal skills through training and represent the company professionally

Required Qualifications

• Strong customer service skills focused on quality support
• Ability to adapt and prioritize work to support customers
• Experience with internal systems such as AS400, Web, or Salesforce is preferred
• Proven ability to handle complaint resolution competently
• Willingness to engage in continuous learning and development