Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the Optos Panoramic200 device
• Troubleshoot network problems and log interactions into the CRM system
• Remotely install and troubleshoot software, perform data migration, and escalate critical issues

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Extensive knowledge of Windows operating systems and MS Office applications
• PC hardware and configuration skills
• Intermediate IT networking knowledge