Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer - Professional Services.

Key Responsibilities

• Guide customers in scoping and deploying automation solutions tailored to their needs
• Collaborate with cross-functional teams to ensure successful client implementations and project alignment
• Analyze customer workflows and provide recommendations for automation roadmaps and optimizations

Required Qualifications

• 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions
• Strong customer-facing skills and experience
• Proficient in assessing customer workflows and tailoring solutions accordingly
• Experience with API documentation and various API authentication methods
• Passionate about supporting customers in automating repetitive workflows