Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Small Market Business.

Key Responsibilities

• Manage a portfolio of 200+ accounts, ensuring a structured customer journey
• Execute one-to-many engagement strategies to enhance product adoption
• Identify churn risks and drive expansion opportunities through data insights

Required Qualifications

• 2+ years of customer success or account management experience in a SaaS or tech environment
• Experience managing high-volume customer portfolios with a focus on scalable engagement
• Highly organized with strong time management and prioritization skills
• Analytical mindset with experience using customer data to drive strategies
• Comfortable working in environments with or without dedicated customer success platforms