Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to maintain and grow relationships with clients while maximizing satisfaction and revenue.

Key Responsibilities

• Represent the company during the customer lifecycle and communicate its value proposition
• Drive conversations for cloud adoption and collaborate with teams to automate customer success initiatives
• Identify upsell opportunities and ensure timely delivery of customer renewals while maintaining a positive experience

Required Qualifications

• 3+ years in a client-facing role, preferably in a SaaS/AI environment
• Experience with relevant products such as Cloudera, Databricks, or Google ML Analytics Solutions
• Technical aptitude to understand the company's product portfolio
• Proven track record of exceeding goals and managing multiple accounts
• Proficiency in SFDC and CRM tools