Desktop Operations Specialist

Job Summary

A company is looking for a Desktop Operations Specialist.

Key Responsibilities

• Troubleshoot and administer Microsoft 365, Entra ID, Google Workspace, PCs/Macs, VPNs, and network issues
• Resolve escalated tickets in Jira, meeting SLAs and documenting solutions
• Identify and implement process improvements; maintain documentation in Confluence

Required Qualifications

• 4+ years with Microsoft 365 & Entra ID, plus enterprise PC/Mac support experience
• Google Workspace administration experience
• Strong understanding of IAM, VPNs, and network troubleshooting
• Proven process improvement and documentation skills
• Preferred: Jira, Confluence, and team mentorship experience