Dialer Operations Analyst

Job Summary

A company is looking for a Remote Dialer Operations Analyst II.

Key Responsibilities

• Design and manage dialer campaigns to meet KPIs and optimize performance
• Analyze campaign results and make operational recommendations for improvements
• Collaborate with business units and provide support for dialer system enhancements

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• 2-3 years of technical or call center experience with automated dialer management
• 1-3 years of experience with SQL preferred
• Experience with programming languages such as Python or Java preferred
• Familiarity with predictive dialer systems is a plus