Digital Experience Analyst

Job Summary

A company is looking for a Digital Experience Analyst to support its medical professional line of business.

Key Responsibilities

• Provide real-time online portal support, managing customer inquiries and requests
• Document and analyze support issues, collaborating with IT and Training & Development teams
• Research and present innovative digital experience support technologies and enhancements

Required Qualifications, Training, and Education

• Bachelor's degree in communications, Business/Marketing, Insurance, or related field
• Minimum of 4 years' experience in insurance, financial, or related industry
• One year experience with ServiceNow platform strongly preferred
• Experience working with Product Development and/or IT leadership
• Highly proficient with Microsoft Teams, Office Suite, and digital production platforms