Director of Customer Excellence

Job Summary

A company is looking for a Director, Customer Excellence.

Key Responsibilities

• Lead and manage teams responsible for cross-functional capabilities within the Customer Success department
• Continuously improve thought leadership and delivery excellence to enhance customer experience
• Incubate new service offerings, such as Business Consulting, as business needs evolve

Required Qualifications

• Experience in building and leading customer engagement/project management capabilities in a software vendor environment
• Experience in building and leading business consulting or value discovery professional services capabilities
• Ability and/or willingness to use the company's product
• Operational excellence and a bias for action and speed
• Player-coach capability to execute across various success functions