Dispatch Manager (HHG Military Move)

About the position

Responsibilities
• Manage, coach, and build a team of Dispatch professionals.
• Oversee the movement of Military Household Goods shipments across the lower 48 United States and U.S. Sea and Airports of Embarkation and Debarkation.
• Implement a continuous improvement process culture to increase efficiencies and improve performance.
• Increase competency level of Dispatch personnel to ensure high quality, compliance, and outstanding customer service.
• Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff.
• Assure proper information flow with operations on changes and/or problems with external customers or suppliers.
• Evaluate staff performance on a regular basis and annually through the employee review process.
• Monitor timely responses to external/internal customers and other HomeSafe Alliance functions.
• Investigate, plan, and implement transport methods that are strategically effective and relevant.
• Provide outstanding customer service to clients by managing the dispatch process.
• Oversee rescheduling trips in the event of operator or vehicle shortages.
• Pilot all outbound flows from warehouse to customers and ensure proactive communication to Customer Care.
• Achieve GHC HomeSafe KPIs and SDS performance metric requirements.
• Daily/hourly monitor all system efficiencies and adjust when needed.
• Update all workflows regarding the moves in HomeSafe Connect.

Requirements
• High school diploma, GED, or equivalent required.
• Bachelor’s degree in Supply Chain, Transportation, Logistics preferred.
• 5+ years dispatch, transportation, logistics, fleet, or distribution experience, within military move highly preferred.
• 3 years domestic freight experience.
• 2 years in a leadership/management role.
• Must be a U.S. citizen due to contractual requirements.
• Data-driven thinker and comfortable with modern Transportation Management System (TMS).
• Thorough knowledge and understanding of domestic freight markets and operations.
• Excellent written & verbal communication skills, patience, and empathy.

Nice-to-haves
• Prior military move management experience highly preferred.
• System experience and MS Office proficiency.

Benefits
• Medical, Dental and Vision Insurance.
• Paid time off (PTO) – Three weeks of PTO for newly hired employees.
• 401(k)
• Health and Wellness Programs.
• Disability, Life and AD&D insurance.
• Employee Support program.
• Family Support: Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• Travel Accident & Medical.
• TRICARE Supplement Plan.
• Voluntary Benefit Plans.