eCommerce Operations Manager

Job Summary

A company is looking for an eCommerce Operations Manager to oversee catalog management and operational excellence.

Key Responsibilities:

• Manage daily catalog updates, content changes, and product launches
• Execute promotions setup, coupon codes, QA, and site content updates
• Own escalation processes for order issues and serve as a liaison for customer support workflows

Required Qualifications:

• 2-6+ years in eCommerce operations, merchandising operations, or digital content management
• Deep experience with eCommerce platforms (Magento, Salesforce Commerce Cloud, Shopify, etc.)
• Familiarity with customer service escalation flows and returns/RMA best practices is a plus