eDiscovery Applications Support Engineer

Job Summary

A company is looking for an eDiscovery Applications Support Engineer.

Key Responsibilities

• Provide end-to-end support and troubleshooting for eDiscovery platforms such as Relativity, Nuix, Reveal, and Brainspace
• Administer user accounts, manage incidents through Jira Service Management, and ensure SLA adherence
• Document processes and contribute to the continual improvement of workflows and system security initiatives

Required Qualifications

• Associate's degree in Computer Science, Information Technology, or equivalent experience
• Minimum of 2+ years in legal support, application support, or technical support
• Experience with eDiscovery applications and solid knowledge of Microsoft SQL Server
• Scripting experience for task automation and familiarity with Atlassian tools (Jira, Confluence)
• Relativity certification (RCA) and ITIL certification or familiarity with ITIL practices preferred