Application Support Engineer

Job Summary

A company is looking for an Application Support Engineer - L2.

Key Responsibilities

• Own escalated incidents from L1 and lead resolution efforts
• Perform deep-dive troubleshooting and root cause analysis (RCA) on recurring or complex issues
• Collaborate with DevOps/SRE to improve monitoring dashboards and proactively detect problems

Required Qualifications

• 3-5 years of experience in application support, production support, or IT operations
• Bachelor's degree in computer science, Information Technology, or related field OR equivalent professional experience
• Proficiency in enterprise ticketing systems (Helix preferred)
• Expertise with monitoring tools (AlertBot, Dynatrace, Splunk, Zabbix)
• Knowledge of ITIL processes (Incident, Problem, Change Management)