Employee Benefits Account Specialist

Job Summary

A company is looking for a Dedicated Account Specialist-Employee Benefits.

Key Responsibilities

• Serve as the liaison between the policyholder and the company, addressing inquiries related to claims and coverage
• Independently manage claim processes and coordinate death claims while providing necessary reports to the policyholder
• Develop relationships with HR, Benefits, and Payroll staff, and create process improvements for enhanced customer experience

Required Qualifications

• Bachelor's degree in Business or a related field preferred
• 3+ years of experience working with voluntary benefits in the insurance industry
• Ability to handle sensitive personal situations involving leave and disability
• Strong organizational skills to manage changing priorities and diverse customer needs
• Capability to analyze and apply benefit contract provisions to complex situations