Account Service Manager

Job Summary

A company is looking for an Associate Account Service Manager to manage client service inquiries and collaborate with internal departments.

Key Responsibilities

• Manage end-to-end investigation, resolution, and response to all customer inquiries
• Build and maintain strong relationships with assigned clients and brokers
• Provide ongoing education for customers on processes, policies, and self-service functionalities

Required Qualifications

• BA/BS degree or equivalent work experience
• A minimum of 2 years of group insurance experience
• Previous experience in a client-facing or account management role
• Strong computer navigation skills and ability to work with multiple systems simultaneously
• Strong group business product knowledge