Engineering Manager, Fulfillment Experience

Job Summary

A company is looking for an Engineering Manager, Fulfillment Experience (Remote).

Key Responsibilities

• Develop the technical roadmap for transforming the customer service tech stack
• Build, lead, and mentor teams of software engineers while ensuring project execution
• Translate business requirements into technical solutions and maintain engineering standards

Required Qualifications

• Prior management experience with a focus on building high-performing teams
• Proficiency in documenting processes and monitoring application performance metrics
• Experience with customer service software integration, such as Salesforce Service Cloud and Zendesk
• Full-stack web development experience, preferably in a B2B/SaaS environment
• Knowledge of AI tools and their integration into enterprise products is a plus