EUS Support Engineer

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. 

Join our IT Support Team as an EUS Support Engineer, where you’ll be pivotal in maintaining and supporting our IT workplace, including the Entain desktop and infrastructure.

Reporting to the Head of EUS Support Services, you'll help deliver excellence in one of the world’s leading online gaming and entertainment groups.Are you ready to be part of our journey delivering excellence and collaborating with one of the world’s biggest online gaming and entertainment groups?

What you will do

• Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests.
• Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement.
• Create and maintain procedural and troubleshooting documentation.
• Monitor and report on IT project progress and support global initiatives.
• Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory, SCCM, AV and Telephony.
• Assist with the planning of new technologies and support local infrastructure teams as needed.
• Manage vendors for problem resolution and participate in a 24x7 on-call rota if required.

• Candidate should have minimum 3+ years of relavent work experience .
• Strong IT service support experience in a large corporate setting.
• Excellent problem-solving, analytical, and communication skills.
• At least 2 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies.
• Self-motivated and capable of handling high-pressure situations.
• ITIL certification and experience with Lean methodologies.
• Microsoft certifications and working knowledge of INTUNE and SCCM.

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.