Enterprise Application Engineer

Job Summary

A company is looking for an Enterprise Application Engineer to support the Helix platform for internal and external customers.

Key Responsibilities

• Troubleshoot complex client applications and resolve technical issues escalated from support levels
• Support the implementations team with technical client setups and modify software as necessary
• Document product/application defects and serve as an escalation point for team members

Required Qualifications

• 2 years of related support experience
• Experience with enterprise/mid-sized software support or delivery
• Strong understanding of remote tools and networking
• Experience with Windows Server, IIS configuration, and service management
• Advanced database knowledge with MS SQL preferred