Executive Support Technician

Job Summary

A company is looking for an Executive Support Tier 3 Technician to provide advanced technical support for C-level executives and high-profile users.

Key Responsibilities

• Deliver high-level IT support to executives, addressing complex technical issues across various systems
• Act as the final escalation point for unresolved technical problems, ensuring timely solutions
• Collaborate with cross-functional IT teams to resolve complex issues and support enterprise initiatives

Required Qualifications

• 5+ years of IT support experience, with at least 2 years in a Tier 3 or senior executive support role
• Advanced knowledge of Windows, macOS, Microsoft 365, VPN, and mobile device platforms
• Experience with AV systems and remote troubleshooting in various environments
• High level of discretion, professionalism, and customer service orientation
• Certifications such as Microsoft Certified Professional (MCP) or CompTIA are strongly preferred