Forecasting Analyst

Job Summary

A company is looking for a Forecasting Analyst II to develop forecasts and analyze data for contact center resource management.

Key Responsibilities

• Develops and manages forecasts for volume and resource capacity based on trends and stakeholder demands
• Coordinates forecasting activities with contact center team members and reviews reports to enhance staffing efficiency
• Analyzes data to support business decisions and identifies areas for process improvement

Required Qualifications

• Bachelor's degree or equivalent experience
• 2 - 4 years of related experience
• Experience in Workforce Management with a focus on forecasting or project management preferred
• Strong background in real-time telephony reporting and call center performance analysis preferred
• Ability to prioritize tasks and manage time effectively