Friedman ERP Support Engineer

Job Summary

A company is looking for a Friedman ERP Support Engineer & lead.

Key Responsibilities

• Support operations for Friedman ERP modules including Order Management, Inventory, Manufacturing, and Financials
• Analyze recurring issues and drive root cause analysis (RCA) for permanent fixes
• Manage ticket lifecycle using ITSM tools, ensuring compliance with change and release management processes

Required Qualifications

• 3-7 years of experience in ERP application support, with at least 3 years in Friedman ERP
• Strong understanding of manufacturing business processes and ERP workflows
• Proficiency in SQL for data extraction and troubleshooting
• Experience with job scheduling tools and interface monitoring
• Familiarity with ITIL processes and experience with ticketing tools like ServiceNow