Global Customer Success VP

Job Summary

A company is looking for a VP of Global Customer Success to lead the customer success organization globally and ensure effective product adoption and high renewal rates.

Key Responsibilities

• Oversee global customer support and ensure achievement of adoption, revenue growth, retention, and renewal goals
• Develop strong customer relationships and drive satisfaction while managing escalations
• Collaborate cross-functionally to enhance customer experiences and account growth

Required Qualifications

• 12+ years of enterprise-level customer success experience at a SaaS company
• 10+ years of experience in Customer Success Management leading a global organization
• Proven track record of achieving adoption, revenue, and customer satisfaction goals
• Strong analytical and data-driven focus with a solution-oriented mindset
• BA/BS Degree in a related discipline or equivalent experience