Head of Sales & Customer Success

Why join us?

Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work—backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.

We are backed by $25M+ raised from Y Combinator, Sequoia, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

• Scale Revenue Growth: Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.
• Optimize Sales Processes: Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.
• Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.
• Drive Customer Success: Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.
• Foster Continuous Improvement: Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.
• Lead Cross-Regional Teams: Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.
• Regional Collaboration: Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.

• 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.
• Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.
• Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.
• Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.
• Experience managing cross-regional teams with excellent interpersonal and communication skills.
• Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.
• Exceptional strategic thinking, adaptability, and resilience in dynamic environments.
• Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

• Be part of a high-growth startup that’s reshaping the remodeling and construction market.
• Work with a passionate, global team of experts from leading tech companies.
• Join a company that values innovation, creativity, and operational efficiency.
• Enjoy flexible working arrangements and the opportunity to travel, gaining exposure to diverse markets and cultures.

If you are passionate about driving growth through strategic sales and building lasting customer relationships, and want to lead a team that values collaboration, accountability, and measurable impact - we’d love to hear from you!

Handoff is an Equal Opportunity Employer. Handoff is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Handoff will not tolerate discrimination or harassment based on any of these characteristics. Handoff encourages applicants of all ages. Handoff also participates in E-Verify.