Healthcare Quality Specialist

Job Summary

A company is looking for a Quality Specialist in the healthcare sector.

Key Responsibilities

• Utilize a quality scoring tool to log insights and provide product feedback
• Review and score associate interactions for quality and compliance
• Prepare reports on trends in associate performance and assist in training other QA Specialists

Required Qualifications

• 2+ years of experience in a Customer Experience role
• At least 1 year of experience in Quality
• Knowledge or experience in care coordination, medical scheduling, and medical administration preferred
• Passion for expanding access to mental health care
• Alignment with the company's core values of humility, ownership, empathy, growth, and trust