Implementation Manager

Job Summary

A company is looking for an Implementation Manager to lead the deployment of their Call Tracking and Analytics solution across various customer segments.

Key Responsibilities

• Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution
• Collaborate with customers to understand their business objectives and tailor implementation strategies accordingly
• Become an expert on the platform and provide training on core functionalities, integrations, and workflows

Required Qualifications

• 2+ years of experience in a customer-facing, project management, or implementation role for a SaaS or technology company
• Proven ability to manage multiple customer projects with strong prioritization and time management skills
• Deep product expertise with the ability to translate complex technical concepts for various audiences
• Experience with CRM and project management tools (e.g., Salesforce, Jira)
• Strong analytical skills with a data-driven approach to decision-making