Incident Management Specialist

Job Summary

A company is looking for an Incident Management Specialist to coordinate and lead the resolution of high-impact incidents across its software organization.

Key Responsibilities

• Develop and maintain an incident management process aligned with industry best practices
• Coordinate and lead the incident response process, ensuring rapid triage and resolution
• Facilitate post-incident reviews and ensure follow-up actions are documented and tracked

Required Qualifications

• Bachelor's degree in Communications, Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in incident management or a similar field
• Strong understanding of incident response workflows and coordination best practices
• Familiarity with ITIL principles, SRE concepts, or similar operational frameworks is a plus
• Proven track record of successfully managing and resolving complex incidents