Incident Manager

Job Summary

A company is looking for an Incident Manager to lead their Incident Management Process.

Key Responsibilities

• Identify and prioritize inbound escalations and collaborate with various teams to resolve them
• Serve as the primary point of contact for client-based escalations and manage the incident life cycle
• Drive continuous improvement programs to reduce escalations through process and product enhancements

Key Requirements

• Bachelor's degree
• 5+ years of experience in project or incident management in a SaaS environment
• Experience with complex IT systems and SaaS technologies
• Strong ability to prioritize and manage multiple initiatives effectively
• High degree of integrity and ability to work independently