International Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, International Customer Service.

Key Responsibilities

• Manage a team of Customer Service Associates in the International Division and ensure KPIs are met
• Run reports on sales orders and audit product allocation for international orders
• Monitor customer sentiment and collaborate with various departments to address issues and improve processes

Required Qualifications

• 3+ years of supervisory experience
• Ability to fluently speak and write a second language is preferred
• Experience in a high-volume, customer-focused environment
• Proven leadership skills with a dedication to team development
• Strong organizational and time management abilities