IT EUX Engineer L2

Job Summary

A company is looking for an IT EUX Engineer L2, fully remote in the US.

Key Responsibilities

• Resolve problems reported to the call center via phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Assist Level I technicians with escalated issues and maintain Help Desk documentation

Required Qualifications

• Associates Degree in Information Technology or equivalent experience
• 3-5+ years of Technical Call Center/Help Desk experience
• Proficiency in Windows Operating systems and MS Office applications
• Basic knowledge of network technologies and Active Directory administration
• At least one relevant industry certification preferred (e.g., CompTIA A+, Network+)