IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Technician II to provide advanced technical support and contribute to IT system design and implementation.

Key Responsibilities

• Serve as the primary escalation point for complex technical issues across the enterprise
• Lead incident response and problem management efforts, ensuring root cause resolution and documentation
• Collaborate on enterprise-wide infrastructure initiatives, managing and securing hardware and mobile devices

Required Qualifications

• High School Diploma or GED required; Associate's degree or technical training preferred
• Minimum of 4 years of Service Desk experience in enterprise environments
• Advanced troubleshooting skills across Windows, iOS, and networking environments
• Strong knowledge of ITSM tools, mobile device management, and security standards
• Proven ability to mentor others and lead through influence